“Due to the current COVID-19 pandemic, we are doing our part to slow the spread of the virus. We are committed to the safety and health of our staff, our clients, and our patients.

1. Call or email us to book an appointment. We are not encouraging walk-in appointments, but case-by-case exceptions can be made in certain circumstances.
2. Please bring a cellphone and mask with you. Upon arrival in the clinic, please call us from outside the door (we have provided a temporary outdoor seating area) or from your vehicle. If you do not have a mask we are happy to provide one at no cost.
3. Our lobby is closed, we will meet you outside or at your vehicle.
4. A team member will conduct a pet exchange outside the clinic. We cannot accept ANY personal property (i.e. collars, leashes, blankets, toys, etc.) These must be removed and left with you. We will use slip leashes when retrieving your dog from outside. Cats will need to remain in their carriers. We will sanitize these in the clinic.
5. To ensure the most thorough care, we encourage you to provide us with a list of concerns and symptoms prior to or at the time of the appointment.
6. Your pet will be evaluated, and we will call you, or come outside to speak at a distance, to discuss the history, findings, and treatment options. No treatments will be performed without your consent.
7. At the time of discharge, instructions will be emailed or given to you and discussed over the phone or outside. A staff member will bring your pet and medications out to you.
8. We are encouraging electronic payment, but are accepting cash payment as well. We can either take payment over the phone or outside with our mobile machine.

Medication and food pick ups are recommended to be pre-ordered by phone or email, and we are encouraging payment over the phone at any possibility.”